Friday, March 07, 2008
It is a cranky day today here
Monday morning, the first business day after I sent the email note to the Canadian company, Bob from that business called and talked with Pat. She again told him of all the problems we had with Royal Solariums of Everett, WA and that the window cranks were indeed missing. Bob said he would take care of it. So far this sounds a lot like what we have heard before from R.S. (maybe I should change that and call them B.S.) BUT Bob did initiate the call- he DID call us back. Bob also told Pat they had not heard of this problem from B.S.- err, Royal Solariums.
That was four days ago and with an International border for them to cross. The missing cranks arrived today in our mail delivery! That is a company that follows through on their promises and actually delivers what they promise and on time! They are Sunview Solariums, Ltd. of Saskatoon, Saskatchewan, Canada. I had said I'd wait until the room is finished before posting any more photos of it but I have to show you the windows, before and after cranks:
This view shows the full window, without the crank. The size of the windows is about two feet square and they are an awning type that is supposed to crank out from a hinge at the top. A big advantage of this type window is protection inside if rain starts to fall.
A closeup view of the mechanism that opens the window, before the crank or its plastic cover is put on. I probably could have made them work with a pair of pliers but was afraid that I might strip or mar the gear the crank goes on so I didn't even try.
The crank is really a two piece kit and includes a plastic cover that goes on first and covers most of the mechanical part that is encased in the metal cover shown before. In this photo both the plastic cover and the crank itself has been put onto the window previously shown "nude."
In this view the crank has been extended to its operating position and the window opened a bit over half way. You can see how it pivots out from the hinge in the top. These windows really seem to be well made and should last a long time.
So, you see the title of this post is not at all a reflection on how I am feeling today, as that is quite the opposite of being cranky. I wish they would have been here during the time I was painting and oiling the wood out there for better ventilation but it was going to be critical to have them before really warm weather comes later this spring. Yahoo!
About the only thing still hanging is getting the carpet installed. I went by Home Depot today and paid it in full but found they do not have the carpet in stock so will have to wait for it to come from Georgia, about 7 - 10 days they say. I told them I sure didn't want any long delays with the installers getting the job finished as we had enough of that kind of crap waiting for the unit to be built. They assured me the installers will not be paid until they have finished the job and we sign off on it. So, it sounds now like it will still be a couple of weeks before we can hope to be finished. At least we can use it now although I don't want to put much out there only to have to carry it back inside when the install date does get here. But the cats all like it.
Have a good weekend, Dick. ;o)
Love and hugs,
Well at least you got hold of the company that holds its promise to deliver.. Hope the carpet arrives ealier than expected for you so you can go ahead and fit it all out...Have a good weekend...
Links to this post: